Privacy Policy

Last updated: 6/5/2026

Introduction

TheChatAgent is an AI agent builder designed for sales, customer support, and user engagement automation.

We understand that you care about your personal privacy. This Privacy Policy describes how TheChatAgent collects, uses, and protects your personal data and outlines your privacy rights.

Information privacy is an ongoing responsibility, and we may update this Privacy Notice periodically as our practices evolve.

Contacting Us About Data Protection

TheChatAgent is headquartered in India. If you have any questions about how we handle your personal data, you may contact our Privacy Team.

TheChatAgent
C-35, Tirupati Sahibag, Village Panchot,
Mehsana, Gujarat, 384205

Contact: +91 63561 37551

Email: shwetatechnologie@gmail.com

How We Collect and Use Your Personal Information

TheChatAgent collects limited personal information from website visitors and customers including:

  • Name
  • Job title
  • Employer name
  • Work address
  • Work email
  • Work phone number
  • PAN/GST details (for billing purposes)

This information is used solely to provide our services and manage customer relationships. We do not sell personal information to third parties.

Use of the TheChatAgent Website

Like most websites, we automatically collect certain information and store it in log files. This may include:

  • IP address
  • Browser type
  • Operating system
  • Device type
  • Pages visited and time spent

This information helps us understand how visitors use our website so we can improve our platform and services.

Cookies and Tracking Technologies

TheChatAgent uses cookies and similar technologies to improve user experience and analyze site traffic. You can control or disable cookies through your browser settings.

Sharing Information with Third Parties

Personal data may be stored in secure databases hosted by trusted cloud infrastructure providers. These providers process data only for storage and operational purposes.

We may disclose personal information when required by law, including compliance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

Data Storage and Cross-Border Transfers

Your data is primarily processed and stored in India. However, certain services may require storage or processing in other jurisdictions such as the United States or European Union.

TheChatAgent ensures that all cross-border transfers comply with the Digital Personal Data Protection Act, 2023 and include appropriate safeguards.

Data Principal Rights (DPDP Act, 2023)

Under Indian data protection law you have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Submit grievances regarding data processing
  • Nominate a representative

To exercise these rights please contact us at: shwetatechnologie@gmail.com

Data Protection Mechanisms

We implement strong security measures including:

  • Encryption (AES-256 for stored data)
  • Secure infrastructure and access control
  • Rate limiting and abuse prevention
  • Domain allowlists for chatbot deployments
  • Audit logging of data access

We do not use customer data to train AI models. Our platform uses Retrieval-Augmented Generation (RAG) to ensure responses are generated securely without exposing private data.

Data Storage and Retention

Personal data is stored for the duration of your relationship with TheChatAgent and for additional periods required by law.

  • Customer account data: duration of relationship + 7 years
  • Transaction records: 7 years
  • Marketing data: until consent withdrawal
  • Chat logs: [to be defined]

Children's Data

TheChatAgent does not knowingly collect data from individuals under 18 years of age. If such data is identified, it will be deleted promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in technology, legal requirements, or our practices.

Updated versions will always be posted on this page with the revised "Last Updated" date.

Questions or Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact:

TheChatAgent
C-35, Tirupati Sahibag, Village Panchot,
Mehsana, Gujarat, 384205

Contact: +91 63561 37551

Email: shwetatechnologie@gmail.com

Grievance Officer: shwetatechnologie@gmail.com

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